Le Filthy Pooche Spa Policies

Welcome to Le Filthy Pooche Pet Spa & Grooming Family!

We’re so happy to care for your furry friend. To keep every visit safe, smooth, and stress-free, we ask that all pet parents follow the policies below.

✂️ Appointments & Cancellations

  • No-Shows & Late Cancellations

    • Life happens—but please let us know if you can’t make it!

    • Appointments canceled with less than 24 hours’ notice, or missed without a call, will be subject to a cancellation/no-show fee.

    • After two no-shows, future bookings may require a deposit.

🐕 Coat Care & Matting

  • Brushing Between Appointments

    • Regular brushing at home helps your pet stay comfortable and reduces stress during grooming.

  • Matting Policy

    • If your pet’s coat is tangled, we’ll do our best to brush it out.

    • However, if matting is severe, the safest and most humane option is a shave-down. Trying to brush out heavy mats can be painful and cause skin damage.

    • Extra time for brushing or de-matting may result in additional fees.

🦟 Fleas, Ticks & Skunks

  • Fleas & Ticks

    • For the health and safety of all pets in our spa, any pet with fleas or ticks will be given immediate flea/tick treatment.

    • An additional fee will apply for this service.

  • Skunk Odor

    • If your pet has had a run-in with a skunk, we offer a special odor-removal treatment for an extra fee.

🕒 Pick-Up Times

  • To keep our spa calm and enjoyable for all pets, we ask that you pick up your pet within 30–60 minutes of being notified they’re ready.

  • Late pick-ups may incur a late fee. Extended delays could result in daycare/boarding charges.

❤️ Health & Safety First

  • Please let us know about any health concerns, allergies, or behavioral issues before your appointment.

  • We may need to pause or stop a grooming session if your pet is too stressed or if continuing would not be safe.

  • For everyone’s well-being, pets with contagious conditions (like kennel cough or skin infections) cannot be groomed until cleared by a veterinarian.

💳 Payments

  • Payment is due at the time of pick-up.

  • Deposits may be required for lengthy spa services or for clients with repeated no-shows.

Thank You!

These guidelines help us provide the best care for your pet while keeping our staff and other furry guests safe and happy. We truly appreciate your understanding and cooperation. 🐾💜